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Home > Help & Customer Support > Shop With Confidence

Shop With Confidence
Your Information is Secure!

   The Internet is a dangerous and scary place for shopping on-line.  Here at DriveWerks, we acknowledge that you may have some concerns regarding your use of your credit card on-line:

 I would like to place an order, but I don't want to give out my credit card number on the Internet?
   Not a problem - you can simply place your order and give a follow-up call to our toll-free number (1-888-280-7799) where a friendly and helpful Customer Service Representative will be glad to add your credit card information to your order.  If you have ordered from us in the past, there is no need to disclose your credit card information again - we will pull it from our encrypted archives and add it to your order.  This minimizes the amount of time that your credit card information is available and transmitted through the Internet, and eliminates the chances of any hacker interception.

 I'm worried about using my credit card to place an order.  What can go wrong?
   Nearly all credit card companies have consumer-friendly policies that promote the use of bank debit cards and credit cards over the Internet.  Federal Law dictates that the maximum amount you can be liable for if your card is stolen is $50.  Even if someone charges $10,000 worth of merchandise on your card, the maximum you will be liable for is $50, and in almost all cases, that amount is waived by your credit card company.

 How does DriveWerks protect customer information?
   All data transmitted to and from the DriveWerks site is encrypted by what is called a Secure Sockets Layer, or SSL.  We use state-of-the-art 128-bit SSL encryption certificates issued by VeriSign - the Internet's leading, and safest provider of security for Ecommerce websites.  All important information is encrypted using this technology before it leaves your computer.  The encrypted information is then received by our website, placed behind a secure firewall, and then decrypted in order to process your order.  You can always be sure that your information is secure by spotting the small lock icon in the bottom status bar of your browser:

You can also view our Secure Sockets Certificate by clicking on the VeriSign verification seal.

 How safe is it really?
   The Internet is actually one of the safest methods of using your credit card.  Because of the use of advanced encryption, the task of obtaining stolen credit cards is extremely difficult.  In comparison, your credit card information is more likely to be stolen by a waiter or waitress at a restaurant, or a desk clerk at a local hardware store.  Again, your maximum liability for stolen credit cards under Federal Law is only $50.

 What about security at DriveWerks Headquarters?
   Our Internet servers are constantly monitored for illicit activity.  Our systems are protected behind multiple firewalls, and run on security industry-leading platforms from Cisco, Netgear, and a host of others.  Information in our databases are triple-encrypted before stored, and protected against both internal and external hackers.  www.drivewerks.com is tested daily and is certified to meet all the requirements of Federal and California state regulations to protect the security, confidentiality, and integrity of your personal information.  We here at DriveWerks are committed to maintaining only the highest level of security for your personal information at all times.  This includes the periods during and after your purchase.  We have adopted the highest standards of Internet Security, and our servers are constantly monitored and updated with the latest security patches and fixes as soon as they become available.

 

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